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Corporate Performance Management

Support Plans vs Winging It: When Something Goes Wrong with Your Corporate Performance Management System

When everything is working as it should with your corporate performance management software, you can go about the daily grind with little concern over accuracy or process maintenance. However, when something goes wrong, what is the best approach to fixing the problem? Is winging it the best solution or is proper system support a smarter avenue to take?

The do-it-yourself fix. Great. You’ve identified an issue and are pretty sure that with some careful tinkering you can solve the problem. Nothing could possibly go wrong here, right?

Contrary to popular belief, figuring it out on your own does NOT save time. Sure, you can DIY it all day long at home, but when it comes to your company’s financials, you don’t want to take any chances. A major fail with a home décor project isn’t a big deal. A major fail with a DIY fix for your financial reporting can have serious implications. There are reasons IT departments exist, and even still, if your tech department isn’t well-versed in the various software solutions, you could be looking at a costly trial and error process…

Our advice is to let the professionals handle it. When you’ve invested significant expense into implementing a budgeting software solution and spent the time training your staff or upgrading to the latest version, you don’t want to mess with a good thing.

Proactive rather than reactive. Perhaps you’re reading this and thinking, ‘thank goodness nothing has ever gone wrong with my system’. That’s great, but better knock on wood just in case. Technology, as advanced as it is, is not perfect, and things go wrong all the time. As any good boy scout knows, it is best to be prepared. And sometimes those nagging little issues are symptoms of a larger problem that can cause you REAL problems! Best to not take that chance and call an expert at the first sign of trouble.

Furthermore, support does not mean only ‘break/fix’ so you can keep on working. There are many ways that the right support can benefit your business, including assisting your system to optimize your usage or acquiring user support with access to a knowledge source. Both are valuable no matter the version you’re running or the maturity of your current corporate performance management software system.

With the right support, you can feel confident knowing your needs will be met if ever something goes wrong. It’s better to ask questions and have a plan in place before a potential problem becomes a real problem.

At True Sky, not only do we have intuitive corporate performance management software that meets your organization’s needs, but we also offer support when and where you need it. Contact us today to find out more: 905 752 3355.

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