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How To: Lock or Unlock Users

Users can be locked out of True Sky intentionally, or if they incorrectly input their password more than five (5) times. To lock or unlock a user, please follow the steps below:

  1. Open the Admin Console and click on the ‘System Configuration’ menu at the top of the page. Select ‘Users’.
  2. Click on the user you want to lock/unlock, followed by the pencil icon.
  3. To lock a user, click on the ‘Locked’ box and ensure the checkmark is showing, then click ‘Save’. To unlock a user, deselect the box and click ‘Save’.