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Financial Systems

Financial System Software: What Does Your Support Look Like?

It’s 2 p.m. on Tuesday. Your quarterly numbers are due on Thursday morning. You’ve successfully managed to corral your team and everything is pretty much complete in your financial system, ready for review and final submission. Then it happens… your system goes unresponsive and you can’t seem to access any of the data.

Are you going to attempt to solve the problem yourself or are you going to call in the experts to get you through the problem quickly and effectively? Really, which option seems most prudent here?

We are not strangers to the DIY fix. Unfortunately we see it more often than we’d like. While many believe that attempting to solve what seems like a minor issue on their own might make sense, figuring it out on your own doesn’t actually save you time. Sure, you may think a little tinkering will result in a fix, but in reality it could result in a lot more time required due to costly trial and error.

Your financial system may be incredibly intuitive, but that doesn’t mean it is going to accept anything you throw at it.

System support is ALWAYS the right approach. It doesn’t matter if your issue is time sensitive or not (and really, most of the time it will be – whether your numbers are due in a day and a half or not). Relying on the expertise and knowledge of outside financial system support is going to get you the results you want – and need – often in a fraction of the time.

What if it isn’t so much a problem with the system, but more a question of making the system better? Does a DIY solution make sense here? Is it not better to ask questions before a perceived problem becomes a real problem? Getting outside system support not only allows you to relax knowing the problem will be solved, it also helps your team gain knowledge through access to a reliable knowledge source, which will significantly help with troubleshooting in the future.

Your financial system is probably the lifeblood of your organization’s tech. Don’t let it crash because you want to play doctor. Let’s be honest – that isn’t your job (you have far more important things to do with your time), nor should it be. The next time your system starts to act up, why not save yourself the time and headache and go with outside support that gets the job done?

At True Sky, we know you need to rely on your processes without fail – and we can get you back there. Call us today to find out more: 1 855 878 3759.

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